Terms of Service

1.1 Age and Eligibility: You must be a natural person with full legal capacity under the Civil Code of the Republic of China (i.e., at least 18 years old), or a duly registered enterprise, organization or other legal entity acting through an authorized representative.

1.2 Accuracy of Information: Please provide true, accurate and complete information when registering, and update it promptly in the system backend whenever it changes.

1.3 Credential Safekeeping: You must safeguard your account, password and API Token. The Company shall not be liable for any damage arising from your own failure to safeguard them, disclosure of your password, or unauthorized use by others; such damage shall be borne by you.

1.4 No Transfer: Accounts may not be transferred, lent, or made available to any third party in any form.

1.5 Handling of Violations: If the Company finds that you have registered with false information, shared an account, maliciously attacked the system, circumvented billing, or engaged in unlawful conduct, the Company may immediately suspend the account and terminate these Terms, and fees already collected for the then-current period shall not be refunded.

2.1 Trial Period

Upon successful registration, you may enjoy a 7-day free trial counted from the account activation date. During the trial you may use the full functionality of your selected plan. Only one trial may be applied for per company Unified Business Number, national ID number, or contact email; the Company may refuse service to repeat applicants.

2.2 End of Trial and Data Deletion Disclaimer

Three (3) days before the trial ends, the Service will remind you by email. At the end of the trial period:

• If you complete payment, your subscription activates immediately and the billing cycle starts from the payment date.
• If you do not complete payment, your account will be automatically suspended, and the Service will retain your customer data for 30 days for you to download and export. If payment is not completed or the data is not exported by the deadline, the system will automatically and permanently delete that customer data, and the Company shall bear no responsibility for the safekeeping, recovery, or compensation of such deleted data.

2.3 Subscription Plans

The Service offers two subscription plans, Standard and Professional, each available on a monthly or annual basis, with a certain discount for annual billing. The detailed specifications of each plan (including but not limited to pricing, shipment-volume caps, number of user accounts, number of e-commerce integrations, GoBot AI bonus credits, recording retention period, support tier, SLA, training, etc.) are governed by the latest announcement on the Company’s official “Subscription Plans” page.

The Company may add to or adjust plan specifications and fees from time to time; fee adjustments do not affect the existing terms of your current subscription period, and new fees apply only upon your next renewal. Core committed features of the Service will not be discontinued without notice.

2.4 Billing Cycle and Auto-Renewal

Your subscription will automatically renew to the same plan upon expiry of the billing cycle, and the next cycle’s fee will be charged automatically on the expiry date. If you do not wish to renew, you should disable auto-renewal in the system backend before the next charge date (for annual plans, at least 7 days before the billing cycle expires), or notify gowarehouse-sales@ibiza.com.tw by email. After auto-renewal is disabled, service continues until the end of the current period.

3.1 Service Composition

The Company provides the “GoWarehouse” cloud warehouse management system, comprising:

• Administrator backend management interface: comprehensive management of warehouse setup, inventory, accounting, personnel permissions, etc.
• On-site operator app (Android / iOS): for on-site warehouse staff to perform inbound, picking, shipping, stocktaking and other tasks.
• Client query and operation interface: through which your end customers may check real-time inventory, place orders, and view reports.
• GoBot AI assistant: including inventory decision recommendations, shipping optimization, report Q&A and other functions, billed by credits.
• Vanta × Claude AI assistant: offered as a separate add-on; you must hold your own Anthropic Claude subscription to use it. Where the Vanta assistant cannot function properly due to factors beyond the Company’s control, such as Anthropic policy changes, API changes, or service interruption or termination, the Company shall not be liable for compensation or damages, and the add-on fee is non-refundable.

3.2 System Optimization

The Company licenses you to use the Service during the subscription period. Following your action in the system backend or confirmation by both parties, the Company may adjust the functionality and interface of the Service for purposes of system optimization, security, or technical upgrade.

3.3 Scope of Maintenance

The maintenance of the Service provided by the Company is limited to keeping the Service’s servers and code functioning normally when you use the Service in a generally normal manner. Maintenance does not cover items not provided by the Company, such as your network signal, mobile devices, hardware, browser or device operating-system environment.

3.4 Troubleshooting and Service Hours

If the Service malfunctions such that routine operations such as inbound/outbound cannot be completed, the Company will respond to and resolve the fault within the time limit per the SLA of your selected plan (see the official “Subscription Plans” page); if it cannot be resolved within the agreed time limit, the Company will provide an explanation of the cause and, where feasible, assist in providing an alternative or backup solution. Maintenance service hours are Monday to Friday 09:00–12:00 / 13:00–18:00 (GMT+8), closed on weekends and national holidays.

3.5 Custom Development

If you have custom-feature requirements (including but not limited to specific third-party integrations or custom modules), you shall separately sign a quotation or independent contract with the Company specifying the work items, development hours and schedule, billed per that quotation, and not included within the scope of these general Terms.

4.1 Subscription Fees: Charged according to your selected plan and billing cycle, based on the latest announcement on the Company’s official “Subscription Plans” page, the backend checkout interface, or the amount in a quotation signed by both parties.

4.2 Overage Charges: When order shipment volume exceeds the monthly cap of your selected plan, the excess is calculated at the overage rate (excluding tax) announced on the official “Subscription Plans” page or in your purchase contract, with any fraction of a unit counted as one unit, and collected together on the following month’s invoice. Inbound, returns, processing and other internal operations are in principle not counted toward shipment overage charges.

4.3 GoBot AI Credits: The system grants a certain number of credits per plan; once used up, you may top up separately in the backend. Topped-up credits are valid for 12 months and automatically expire and become void if unused by the expiry.

4.4 Vanta × Claude AI Assistant: Offered as a separate add-on, charged according to the number of accounts you actually activate and the add-on rate shown in the backend. You must hold your own Anthropic Claude subscription.

4.5 Payment Methods: Automatic credit-card charging; annual plans may choose ATM transfer or bank remittance.

4.6 Invoicing: The Company issues an electronic invoice based on the Unified Business Number and title you provide, sent to your registered email within 7 days after each payment is completed.

4.7 Overdue Payment:

• Annual members: If renewal payment is not completed by the due date, the Company may send a payment reminder 7 days after the due date; if payment is still not completed within a further 7 days, service may be suspended; if the balance remains unpaid after 30 days of suspension, the Company may terminate these Terms and delete your customer data, without any duty of safekeeping.
• Monthly members: If automatic credit-card charging fails 3 times, the Company may directly suspend service.

4.8 Late Interest: If your payment is delayed, the Company is entitled to demand delay interest on the unpaid amount due, calculated at a daily rate of four ten-thousandths (0.04%).

4.9 Exclusivity of Fees: The above fees cover only the Service’s software license and system maintenance, and do not include your peripheral hardware or consumables (such as network traffic, cameras, handheld tablets, barcode scanners, label paper, etc.).

GoWarehouse does not offer refunds. Given that you have enjoyed a 7-day full-feature trial to evaluate the Service before payment, you are deemed to have fully understood and accepted the Service’s content once payment is completed. The Company shall not provide any refund in cases of your voluntary termination or cessation of use:

• Monthly and annual members: You may disable auto-renewal at any time; fees already charged for the current period are non-refundable, and service continues until the end of the current period.
• Overage charges already incurred, value-added service fees, GoBot AI topped-up credits, etc., must still be settled upon termination and are non-refundable.

Exclusion of the rescission right under Article 19(2) of the Consumer Protection Act: Pursuant to Article 19(2) of the Consumer Protection Act and Article 2, Subparagraph 5 of the “Regulations Governing Reasonable Exceptions to the Right of Rescission for Distance Sales,” the Service constitutes “digital content not provided on a tangible medium, or an online service completed upon provision.” You agree that, from completion of payment, the Service is deemed an online service completed upon provision, and you voluntarily waive the seven-day unconditional right of rescission under Article 19 of the Consumer Protection Act (the “cooling-off period”), and agree that these Terms are the sole mechanism for refunds and dispute resolution.

6.1 Ownership: All intellectual property rights in the GoWarehouse system, source code, interface, trademarks, documents, design, etc., belong to the Company or its lawful licensors. You obtain only a non-exclusive license to use, and may not reproduce, adapt, reverse engineer, decompile, lease or resell.

6.2 User-Uploaded Data: Data you upload or input through the Service remains your property. You represent and warrant that you have lawful rights or full authorization over such data; if a third party asserts rights or brings a claim due to data you upload, you shall bear the legal responsibility and hold the Company harmless from any damage and joint liability.

6.3 Trademark Restriction: Without the other party’s prior written consent, neither party may use the other’s trademarks, service marks, company name, or any intellectual property.

7.1 Proper Use: You shall use the Service in accordance with these Terms and generally accepted normal business practice. If you use the Service in an abnormal manner (including but not limited to malicious attacks, circumventing billing, or providing account sharing to third parties) such that the Service cannot function normally, you shall be solely responsible, and the Company is entitled to refuse service.

7.2 Legal Compliance: When using the Service, you shall comply with applicable laws on your own (including but not limited to the Civil Code, Criminal Code, Consumer Protection Act, Fair Trade Act, Personal Data Protection Act, etc.). If a dispute arises because you fail to fulfill legal-compliance obligations (such as illegally stockpiling contraband or failing to issue service invoices), it is unrelated to the Company; you shall resolve it yourself and hold the Company harmless.

7.3 Data Accuracy: You are fully responsible for any data uploaded, input or stored through the Service, including its accuracy, legality and quality.

8.1 Nature of Integration: The Service helps you connect to external services provided by third-party vendors (including but not limited to payment/logistics gateways, e-commerce platforms, ERP systems), which are provided directly to you by the third-party vendors.

8.2 Independent Contracts: Your cooperation or agreement on rights and obligations with a third-party vendor is an independent bilateral matter between you and that vendor; the Company only provides the technical integration. You shall read and comply with the third-party vendor’s service agreement on your own, and the Company does not guarantee the availability, stability or fee changes of third-party services.

8.3 External Risk Disclaimer: The Company shall not be liable for any damages where the Service is interrupted or fails, or your data is lost, erroneous or tampered with, or you suffer other economic loss, due to third-party system failures, API changes/disconnection, force majeure, or improper or malicious acts by your own internal personnel (such as an employee maliciously deleting permissions or data).

9.1 Data Ownership: The customer, product, inventory and order data you store on the Service belong to you.

9.2 License to Use: You authorize the Company to process, store and transmit your data to the extent necessary to provide the Service, perform system maintenance and provide technical support; the Company shall not use it for any other commercial profit beyond the scope of authorization.

9.3 Data Export: You may export your data (e.g., CSV / Excel) at any time in the system backend during the subscription period. After service termination, the Company retains the data for download during the export buffer period announced for your selected plan (basically 30 days).

9.4 Permanent Deletion After Expiry: After the export buffer period expires, the Company will permanently delete all your customer data within 30 days, except where retention is required by law (such as electronic invoices, business-tax-related records, financial vouchers), which will be retained as required by law.

9.5 Backup Mechanism: The Service automatically backs up daily, and backups are in principle retained for 30 days.

9.6 Security Measures: The Company implements industry-standard security measures for the Service, including encryption in transit and at rest (such as HTTPS / AES encryption), regular security audits, access control and multi-factor authentication, and automatic backup and disaster-recovery procedures.

9.7 Personal Data Protection: The Company processes the personal data of you and your end users in accordance with the Personal Data Protection Act and related laws; for details on collection, processing and use, please refer to the “Privacy Policy” separately announced by the Company, which is deemed an integral part of these Terms.

10.1 Service Availability: The Company commits to a monthly availability of the Service according to your selected plan (excluding pre-announced scheduled maintenance), with each plan’s committed value governed by the announcement on the official “Subscription Plans” page.

10.2 Scheduled Maintenance: The Company will notify users 24 hours before system maintenance by email or system-backend announcement, with scheduled maintenance capped at 4 hours per month.

10.3 Compensation for SLA Shortfall: If actual availability in a month is below your plan’s committed value, you may apply in the following month for service-credit compensation of that month’s subscription fee (the compensation ratio is calculated by tiers of the shortfall and per plan rules). Compensation is limited to Service credits or days and is not refunded in cash.

10.4 Major Fault Escalation Procedure: For major faults you report that cannot be resolved within the time limit in Section 3.4, the Company will provide a detailed root-cause analysis, propose an interim alternative, and establish a remediation schedule, escalating to senior technical management and R&D team architects where necessary.

10.5 Exclusions: Service interruptions due to factors beyond the Company’s reasonable control — such as backbone-network outages of telecom providers, major disasters of cloud infrastructure such as AWS/GCP, government orders, war, epidemics, riots, or large-scale DDoS attacks by hackers — are not counted toward availability degradation.

11.1 Confidentiality Period: During the subscription period and for 3 years after termination, without the other party’s prior written consent, neither party may in any manner provide, disclose or make public to any third party any commercial, technical, financial, user-data or non-public operational information obtained, accessed or learned under these Terms that the other party deems confidential (the same applies to custom quotations and specially negotiated prices separately signed by the parties).

11.2 Exceptions: Confidentiality does not apply where: (a) the information was lawfully obtained from a third party without confidentiality obligation; (b) it became publicly known otherwise than through breach of this contract; or (c) disclosure is compelled by a court, competent authority, or by law.

12.1 Termination by User

You may terminate your subscription at any time by disabling auto-renewal in the system backend; fees already charged for the current period are handled per Section 5 (No-Refund Policy).

12.2 Termination by the Company

The Company may, upon the occurrence of any of the following, immediately terminate these Terms and cease providing service after notifying you by email:

• You breach a material obligation under these Terms and fail to remedy it within 30 days of written notice.
• You use the Service to engage in unlawful conduct such as selling illegal goods or fraud.
• You maliciously attack or crack the system, conduct stress testing or penetration testing without written authorization, use automated programs (such as Robot, Spider, Scraper) for abnormal data scraping, or any act that damages or interferes with the normal operation of the system.
• You circumvent overage billing or misappropriate or impersonate another member’s account.
• The Company ceases the overall operation of the Service.
• Service objectively cannot continue due to force majeure or interruption of third-party infrastructure services (such as cloud data centers).
• A court or competent authority orders cessation of operations.

12.3 Refund Exception

Where termination is due to the last three items of Section 12.2 (cessation of operations, force majeure, order of the competent authority), fees collected are refunded pro rata for unused days. Other terminations caused by user violations are handled entirely per the Section 5 no-refund policy.

12.4 Survival

After these Terms are terminated or expire, provisions that by their nature should survive (including but not limited to intellectual property, confidentiality, limitation of liability, no-refund policy, governing law and jurisdiction) remain in effect.

13.1 Aggregate Liability Cap: Except for breach of confidentiality, willful infringement of intellectual property, or willful gross negligence, the Company’s total liability for damages arising from the Service, whether in contract, tort or otherwise, is absolutely capped at the total subscription fees actually paid by you to the Company in the 12 months preceding the incident.

13.2 Exclusion of Indirect Damages: The Company shall not be liable for any indirect, consequential or special damages, loss of profits, loss of business opportunity, data loss, damage to goodwill, or claims brought against you by third parties, even if the Company has been advised of the possibility of such damages.

13.3 User Indemnification: The Company shall not be liable for damages caused by your breach of these Terms, improper operation of the system, provision of false information, careless disclosure of your password, etc.; if this causes damage to the Company or a third party, you shall be liable for damages, including but not limited to reasonable attorney’s fees, litigation costs and loss of goodwill.

Where the Company is unable to perform the Service due to force majeure such as natural disasters, war, epidemics, riots, government orders, submarine-cable outages, fire or large-scale paralysis of cloud data centers, or major failures of third-party telecom infrastructure, the Company shall not be liable for breach or delayed performance, but shall, to the extent feasible, take reasonable measures to restore service as soon as possible and notify you. If a force-majeure event persists for more than 90 days without resolution, either party may terminate these Terms by written notice, with neither party liable for damages.

The Company reserves the right to amend these Terms at any time. Amendments will be notified by email or service-backend announcement 7 days before the effective date. If you disagree with the amendments, you may, before the effective date, disable auto-renewal in the backend and cease using the Service; continuing to use the Service after the effective date is deemed your full reading of and agreement to all the amended Terms.

16.1 Legal Notices: Notices from the Company to you will be made by one of the following: registered email, system-backend message, SMS, or LINE OA official-account message, and are deemed delivered upon sending. Your legal notices to the Company shall be sent to gowarehouse-sales@ibiza.com.tw.

16.2 Restriction on Assignment: Without the Company’s prior written consent, you may not assign any part or all of the rights and obligations under these Terms to a third party. Upon a merger, division, or business transfer, the Company may assign its position and rights and obligations under these Terms to the successor as a whole, and will notify you by email or backend announcement.

16.3 Entire Agreement: These Terms, together with the Privacy Policy separately announced by the Company and the additional terms specified on the official Subscription Plans page, constitute the entire agreement between you and the Company regarding the Service, and supersede all prior oral or written agreements and commitments between the parties.

16.4 Severability: If any provision of these Terms is held invalid by a court in accordance with law, it shall not affect the legal effect of the remaining provisions.

16.5 Governing Law and Jurisdiction: The interpretation and application of these Terms are governed by the laws of the Republic of China. For disputes arising from these Terms or the Service, the parties shall first negotiate in good faith; if negotiation fails, the parties agree to the Taiwan Taipei District Court as the court of first instance.

16.6 Contact: If you have any questions about these Terms, please contact gowarehouse-sales@ibiza.com.tw or the official LINE OA: @gowarehouse.